Run & Support
Dynamics 365 Finance & Operations support and managed services
We keep production Dynamics 365 Finance & Operations environments stable and improving — handling incidents, watching batch and integration health, validating service updates and turning recurring problems into permanent fixes.
The challenge
Go-live is where the long part of an ERP's life begins
After hypercare, most organisations discover that keeping D365 F&O healthy is real work. Microsoft ships service updates on a fixed cadence, batch jobs pile up, integrations fail quietly at night and users need answers in hours, not weeks.
Codefine combines functional understanding with technical troubleshooting in one team. When an invoice posts to the wrong account, we can tell whether the cause is configuration, data, an X++ extension or a failed integration message — and fix it at the root.
Capabilities
What we cover in Support & Managed Services
- 01
Functional support
User questions, process issues and configuration changes across finance, supply chain and project modules.
- 02
Technical support
X++ defects, integration failures, data issues, batch problems and performance incidents investigated with the right tooling.
- 03
Batch & integration monitoring
Batch job history, recurring integration status and business event endpoints checked proactively, with failures triaged before users notice.
- 04
Service-update readiness
Regression testing of critical scenarios and extensions in a sandbox before each update lands in production.
- 05
Release management
Fixes and changes packaged, deployed and documented through Azure DevOps and your environment management process.
- 06
Continuous improvement
Root-cause analysis on recurring tickets and a prioritised backlog of fixes that reduce support volume over time.
How the engagement works
A clear sequence, agreed up front
-
Onboarding
Review the solution, environments, extensions, integrations and open issues; agree priorities, contacts and escalation paths.
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Run
Handle tickets, monitor health and deliver changes within the agreed service model.
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Review
Monthly review of incidents, causes, service updates and improvement items with your stakeholders.
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Improve
Turn recurring incidents into permanent fixes, documentation or training.
Technical approach
Our approach to Support & Managed Services
Fix the cause, not only the ticket
A support desk that only closes tickets keeps seeing the same ones. Every recurring incident gets a short root-cause note: configuration, data, code, integration, training or process. Those notes feed an improvement backlog that we review with you every month.
Watch the system before users report it
Batch job failures, a growing number of waiting messages in a recurring integration or a business event endpoint that stops responding are visible long before someone raises a ticket. We define what to watch for your environment and who reacts when it happens.
Treat service updates as releases
Microsoft’s continuous updates are predictable. We validate them like any other release: critical end-to-end scenarios, custom extensions and integrations are tested in a sandbox before the update reaches production.
Benefits
What changes for your organisation
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Fewer repeat incidents
Root-cause fixes reduce the number of tickets instead of just closing them.
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Safer service updates
Critical processes and extensions are tested before Microsoft's update reaches production.
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One team for functional and technical issues
No hand-off between a functional desk and a separate development team for every problem.
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Visible system health
Batch, integration and incident trends are reported, not discovered.
FAQ
Questions about Support & Managed Services
What does D365 F&O managed support include?
User support and incident handling, functional and technical troubleshooting, batch and integration monitoring, service-update validation, change requests and a regular improvement review. The exact scope and response targets are agreed per client.
Can you support an environment implemented by another partner?
Yes. Onboarding starts with a review of the solution, custom code, integrations and documentation so we understand what we are supporting before we take responsibility for it.
Do you cover both functional and technical issues?
Yes. The same team handles configuration and process questions as well as X++, SQL, integration, batch and reporting issues.
How do you handle Microsoft service updates?
We validate each update in a sandbox against your critical scenarios and extensions, report findings, and coordinate the production update window with you.
Related services
Often combined with
Discuss Support & Managed Services with Codefine
Describe the situation in a few lines — what you run, what is not working and what has to happen next. We reply with concrete questions and a suggested first step.